At Capricorn Private Wealth, a combined offering between Bank Windhoek Ltd and Capricorn Asset Management (PTY) Ltd, we are 100% committed to ensure your privacy and as such we respect your need for appropriate protection and management of personal information that you share with us when accessing our website.
This Privacy Policy governs the manner in which Capricorn Private Wealth ("we", "our") treats your personal information collected electronically when you use our website, contact us electronically or register for any of the services offered on the website.
By using our website, contacting us electronically or registering for one of the services offered on the website, you hereby provide us with your express written permission to share your personal information with an affiliate party (which includes companies within the Capricorn Group, our subsidiaries, our shareholders and other business partners) in the ordinary course of our business of providing you with the services.
Our privacy policy is specifically designed to respect and address your needs.
What is Personal and Authentication Information?
"Personal information" is all that information specific to you that you provide us over the Internet when accessing and making use of our website, contacting us electronically or registering for one of our services. Such information primarily includes personal data like your full name, personal telephone numbers (home/office/cellular) and your addresses (residential/postal/office).
“Authentication information" includes information such as your Personal Identification Number (PIN), passwords, login credentials and card and Card Verification Value (CVV), for example.
We, our subsidiaries and official partners will never request this information from you via any communication channel, including but not limited to telephone, email, short message service (SMS), via our website or social media channels, even while providing customer support.
Please report any such request to the Capricorn Private Wealth Service Desk via telephone at +264 61 299 1444 or +264 83 299 1444, or via email at Service.
Privatewealth@capricorn.com.na.
How we collect your Personal Information
Whenever you use this website, any of our online services or apps contact or engages electronically, or use one of the services or facilities offered by us or an affiliate party, we will collect your personal information.
When will we ask you to furnish us with your personal information?
There are a number of instances where this kind of information will be required, for instance:
1. When you contact us electronically, we retain the content of your e-mail, together with your e-mail address particulars, and our response thereto. This is done so that we may appropriately deal with any follow-up questions you may have. This data is also used to determine how efficiently and effectively we address your concerns.
2. When we seek your feedback on aspects of our website, we will retain the content of your e-mail for record or research purposes.
3. When you engage us or any of our official partners via any of our official communication channels, including, but not limited to email, social media, any of our online services, our website or the Capricorn Private Wealth Service Desk.
We may retain the content of such communications, together with your particulars and other personally identifiable information and our responses. This is done so that we may properly address queries, concerns or to conduct marketing research or to enable us to contact you regarding products and services that we feel may be of interest to you. We will never request that you share any authentication information with us.
How does Capricorn Private Wealth use your personal information?
We will only use your personal information in the normal course of our business to provide you with information that you have requested or to inform you about any of our products and services, or other information that we believe may be of importance or interest to you. In order to combat incidents of fraud, your personal identifiable information will also be used to positively identify you when you contact us.
It will also enable us to maintain contact with you and give us the opportunity to inform you about any updates on important events in Capricorn Private Wealth which we deem to be of importance or interest to you.
Will Capricorn Private Wealth divulge your personal information to other persons?
Due to our commitment to uphold your privacy we do not and will not sell, trade, provide or make available your personal information to third parties for independent use. We may, however, share your personal information with our subsidiaries or other business partners if that information is required to provide you with information about our products and services that you may have requested or that we believe may be of importance or interest to you. Should we do so, we shall ensure that our subsidiaries and business partners subscribe to and adhere to this privacy policy.
Our website may contain links to or from other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the security or privacy practices employed by other sites. As such we recommend that you always read the privacy and security statements on such sites.
Capricorn Private Wealth may release your personal information when:
1. We believe, in good faith, that such release is reasonably necessary to:
1.1 Comply with legal requirements as prescribed by legislation, the judiciary or any supervisory or regulatory authority; and/or
1.2 Enforce or apply the terms of use relating to our website; and/or
1.3 Protect the rights, property or safety of Capricorn Private Wealth, its other users, and the public.
2. We are instructed to do so by legislation, the judiciary or any supervisory or regulatory authority.
Protection of your Personal Information
We are committed to providing secure online services. As such, all interactions with our website are protected through encryption that complies with international standards. Encryption is used to protect the transmission of your personal information when accessing our website. Our Internet servers are protected by firewalls and intrusion detection systems. Access to information on these servers is restricted to authorized personnel only. We have also employed the services of independent security experts to test and advise us on the security of our systems and are pleased to inform you that our systems' security complies with internationally acceptable standards.
Remember, we will never ask you to share any authentication information with us, ever. Please report such requests to the Capricorn Private Wealth Service Desk, immediately, via telephone at +264 61 299 144 or +264 83 299 1444, or via email at
Service.Privatewealth@capricorn.com.na.
Can you confirm the correctness of your personal information that we collect?
Yes, absolutely. In the event that you ever question or dispute the accuracy of your personal information held by us, please contact us as soon as possible. We will investigate your question and update our records as needed.
To enable us to provide you with the best quality service, we kindly request that you keep your information as up-to-date as possible (by informing us of any changes to your personal information via e-mail at
Service.Privatewealth@capricorn.com.na.
We recommend that you update your recorded information every 12 months or after any major life event such as, but not limited to, marriage, relocation, name, career or job changes; to ensure that this information remains up to date.
You may opt-out of receiving marketing related communications by sending this request to
Service.Privatewealth@capricorn.com.na or by turning off Push Notifications in your Mobile App should they be enabled. We may still send you communications that we deem as critical or important.
Cookies
We use cookies. In case you were wondering, we use the word "cookie" to refer to information that is sent from this website to your hard drive, where it is saved. In this way, the next time you use this website we will know who you are and that you have visited this website before.
May Capricorn Private Wealth update this privacy policy?
Capricorn Private Wealth reserves the right to amend this privacy statement at any time. All amendments to this statement will be posted on the website. Unless otherwise stated, the current version of this statement shall supersede and replace all previous versions of the statement.
Which laws apply
This Privacy Policy is governed by the laws of Namibia. You consent to the jurisdiction of the Namibian courts for any dispute, which may arise out of this privacy policy
Who do you contact if you have questions about this privacy statement?
If you have any questions about this privacy and security statement please e-mail us at:
Service.Privatewealth@capricorn.com.na
IMPORTANT: By accessing this website and any of its pages you are agreeing to the terms set out above.
